Technical Assistant - up to $18 hr to start

Location: Bakersfield
Posted on: November 4, 2024

Job Description:

We are seeking a qualified applicant to deliver technical customer support over the phone in a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between Level One and Level Two end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.

KNOWLEDGE OF:

Modern operating systems, various software applications and basic hardware for computers; principles and theories of network systems and management; Internet technologies and products; basic understanding of electrical safety procedure.

MINIMUM QUALIFICATIONS:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

EDUCATION:

One year college level course work and MCP (Microsoft Certified Professional) or equivalent.

Experience:

One year providing end-user phone support for computer and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment. Any regular Customer Service experience helping people over the phone with respect, empathy, and compassion.

For immediate consideration please send you resume to kpatterson@act-1 dot com (.com)

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Glendale , Technical Assistant - up to $18 hr to start, IT / Software / Systems , Bakersfield, California