Finance Technology Services Manager

Company: Pacific Life
Location: Newport Beach
Posted on: September 30, 2024

Job Description:

Finance Technology Services Manager
Pacific Life is seeking a talented Finance Technology Services Manager to join our Pacific Life Technology team. This role will report to the AVP, Finance Technology and oversee technology services across the financial systems landscape.

About the Role
This is a critical position that will play a key role in Pacific Life's growth and long-term success by developing and executing the overall strategy and roadmap for the technology ecosystem that drives service excellence across Pacific Life divisions.

Key Responsibilities

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• Set the vision, strategy, and action plan to implement service management practices and improve quality of service for the area of Finance Technology
  
• Lead the strategic implementation of all managed services in relation to financial applications
  
• Ensure performance and quality services are in line with best practices and standards on testing, delivery support and quality management
  
• Champion quality, driving increased efficiency and effectiveness while partnering with enterprise programs to develop service transition strategies, benchmark and monitor performance
  
• Coach organizations at-scale on how to blend incumbent and vendor delivery models to efficiently cover the system's support and delivery
  
• Ensure software engineering standards and practices related to quality are ingrained in all design and development
  
• Prioritize and deliver iteratively in a continuously changing environment
  
• Work with technology operations to set or adhere to practices, policies, processes, frameworks to run production operating within risk framework
  
  
  Requirements
  
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  • 10+ years of experience leading best practices in service management
    
  • Hands-on prior experience with finance application management and financial processes applying learnings at-scale in leadership role to deliver optimum outcomes
    
  • Experience managing a global team; ability to build, motivate and develop a deeply talented team of quality-minded service providers
    
  • Strong communication skills: can communicate complex technical concepts and align organization on decisions that will set the tone for support practices, quality, and frameworks
    
  • Ability to foster an environment of mutual respect with the shared mission to modernize technology delivery and support
    
  • Sound problem-solving skills: can quickly process complex information and present it clearly and simply
    
  • Applies expertise as a support and delivery partner using a variety of service management approaches to support, delivery and testing approaches in leadership setting
    
  • Builds strategy for on-boarding applications from project mode to run, within the confines of budget and service requirements
    
  • Has expertise developing automated end-to-end quality management, as well as knowledge of frameworks and tools such as ITIL
    
  • Experience building out a performance, and service management frameworks to ensure analysis can be provisioned to support assessment on service management
    
  • Support of SaaS and On-Premise environments, including integration workflow and monitoring controls ensuring services are not degraded over critical periods
    
    
    What We Offer
    
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    • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account
      
    • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
      
    • Paid Parental Leave as well as an Adoption Assistance Program
      
    • Competitive 401k savings plan with company match and an additional contribution regardless of participation
      
      
      About Pacific Life
      Pacific Life is committed to a culture of belonging, a space where all employees are empowered to be authentic. We cultivate an inclusive culture through our employee connection groups, which offer a place to build community, connection, camaraderie, and a sense of belonging.

Keywords: Pacific Life, Glendale , Finance Technology Services Manager, Executive , Newport Beach, California